Why do I sometimes lose dial-tone or the voice light?

Why do I sometimes lose dial-tone or the voice light?

This generally happens when your broadband modem does not recognize the TeleBlend device. Restarting the modem and then the TeleBlend device should fix it. There are also instances where your modem has a built-in router, or your router dynamically changes the ports that it uses to pass traffic through. If your router is set for "high-security", these ports tend to change a lot quicker, which will affect most voice applications. 

Since the TeleBlend device sends a heartbeat to home base, the changing ports can cause problems. If you reduce the security level or place the Gizmo in front of the router, it should resolve the problem. If your Internet service provider controls the router, you may have to contact them. 

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