Billing Questions
How do I view my invoices
To look at your invoices, once you log in to the portal, click the Accounts tab on the top right menu next to the Logout link. You will see a calendar appear with the first of each month shown in a color and a drop down for the year as well. If you ...
How do I find my international rates?
To find your international rates, log into the member portal. Then click the User Desktop link on the left when you log into the portal which will make a tab called Single appear on the top right next to the Logout link. Click the Single link and you ...
How to set the number of rings before calls go to voicemail
To set the number of rings to voicemail, log into your member portal and then click User Desktop on the left menu. Then click Single on the top right menu and you will see your extension shown in the main screen. Then click Settings on the far right ...
Do I get billed in advance or arrears
A lot of companies like Comcast and Verizon bill in advance. Basically that is where you pay for the future month of services. We don't quite believe in that so we bill for the previous month of service. So at the beginning of April you will be ...
Can I get notified of a missed call if I am not at home?
Yes, there is a feature where you can set an email address to be notified if you have a missed call. That way if someone doesn't leave a message and you are expecting an important call you will know if they tried to reach you. To access the feature, ...
How do I get to my voicemail
You can get to voicemail by dialing *00 from your TeleBlend line or by dialing your own number. You can also call in from a mobile or outside line and then press * at the greeting. Enter your PIN and you will be in your voicemail box. You can also ...
How do I record my greeting
Dial into your voicemail by either dialing *00 or your own number from your TeleBlend line. Or you can dial in from a mobile or another line and then press * when you hear the default greeting. Then enter your PIN and you will be in your voicemail ...
How do I listen and delete and save voicemails
When you are listening to your voicemails, press 7 to delete and 9 to save
How do I set my voicemails to forward to an email
To change your voicemail to forward your voicemails to email, log into your member portal and then click User Desktop on the left menu. Then click Single on the top right menu and you will see your extension shown in the main screen. Then click ...
How do I change my voicemail PIN
To change your voicemail pin, log into your member portal and then click User Desktop on the left menu. Then click Single on the top right menu and you will see your extension shown in the main screen. Then click Settings on the far right under ...
How do I access my voicemail box
You can access your voicemail box by logging into the member portal, click User Desktop on the left menu and then click Single on the top right menu and then click View on the far right of your Extension that is displayed in the main screen. You can ...
Voicemail navigation
Here is a flow of how to navigate your voicemail box when dialing from the phone
Payment address
We do not recommend mailing payment since it could take some time to post to your account and result in unwanted service interruptions. You can pay by credit card or check online by logging into the portal at http://www.teleblend.com/login.html and ...
What is my cycle date?
Your cycle date is basically when your statement is created and charges assessed. If you have a cycle date of the 4th, that means that on the 4th of every month, your billing statement is created and it is due for payment. We bill in arrears which ...
What is an International Regulatory Recovery Fee?
The International Regulatory Recovery Fee is a charge assessed by TeleBlend to recover a portion of the costs of compliance with International regulatory requirements set forth for services offered outside the United States. The fee only applies to ...
What is a Regulatory Recovery and Emergency Services Fee?
The Regulatory Recovery Fee and Emergency Services fees are charges assessed by TeleBlend to recover a portion of the costs of compliance with regulatory requirements in addition to costs directly associated with maintaining a nationwide E911 service ...
How do I setup auto-debit for my credit card or checking account?
Login to your billing portal at http://www.teleblend.com/login.html and then click on the Accounts tab on the top right. Then click on the Manage Card Payment Details grey box and add a card on file. To disable auto debit simply delete the card on ...
How do I pay my bill?
TeleBlend requires you to have a payment method on file for automatic payment since we bill in arrears (we bill for service after you the month of service has passed). You can pay your bill by logging into the Portal site ...
How do I update my billing information
Log into your TeleBlend portal at the site http://www.teleblend.com/login.html and then click the secure Portal Login button Once you log in, click the Accounts tab on the top right menu next to the Logout link. Then click Manage Card Payment Details ...
Can I turn off the bill notification feature
Yes. If you login to the BillPay site at the PayMyBill link on www.teleblend.com, you can click on the Bill Notification Status section and turn the feature off.
Do I get a notice when my bill should be paid
Yes. You will receive a notification 3 days before your bill is due. If you have auto-debit, then this notice simply serves as a reminder that your card on file will be charged for the amount.
Do you mail paper invoices
To offer you the best value in phone service we try to minimize the overhead costs and therefore currently do not offer the option for paper invoices. However, we are looking at offering this service in the future.
How do I receive invoices
Full detailed invoices are available on your BillPay site at the PayMyBill link on www.teleblend.com. You can view your current and past statements through the site.
What payment options are available
TeleBlend accepts Visa, Mastercard, American Express and ACH from your checking or savings account as payment methods for service. You can also use a debit or check card as long as it works like a credit card (as it, has the Visa or MasterCard logo ...
How do I change my username and password on the BillPay site
To change either your Username or Password, click the Profile button on the�top Menu. This will take you to your profile page. At the top of this page are two links. One says Change my Username and the other Change my Password. Click the appropriate ...
Where do I find details of my past payments
To look at your past payments, once you log in to the portal, click the Accounts tab on the top right menu next to the Logout link. You will see a calendar appear with the first of each month shown in a color and a drop down for the year as well. If ...
How do I cancel my TeleBlend service
If you choose to cancel your TeleBlend Service, please send an email to cancellations@teleblend.com with your full name, TeleBlend phone number. Please ensure that the cancellation request is emailed from the email address associated with your ...
How much is the USF charge
USF is a federally-mandated tax based on a percentage of your phone service bill which applies to usage, subscription charges and equipment fees. A USF rate of 7.5933 percent is applied to domestic usage (including calls to Canada), subscription ...
What is the USF charge that shows up on my bill
The Universal Service Fund (USF) subsidizes rural phone companies, phone service for qualified low-income households, and telecom services for schools and libraries. Effective Oct 1, the Federal Communications Commission is requiring Internet phone ...
What do I do if I have a billing dispute
If you see a charge on your bill that you do not agree with, please contact customer service by emailing billing@teleblend.com and we will promptly respond to your question . Do not dispute the charges with your credit card company instead of calling ...
How do I pay my bill
In order to change your payment card on file, log into the portal at http://www.teleblend.com/login.html - Click the Accounts tab on the top right - Click the Manage Payment Card Details and enter your credit/debit or ACH information - Save the ...
How do I change my credit card on file
Log into your TeleBlend portal at the site http://www.teleblend.com/login.html and then click the secure Portal Login button Once you log in, click the Accounts tab on the top right menu next to the Logout link. Then click Manage Card Payment Details ...
Do I get billed on the same day of every month
Yes, your bill cycle day is based on the date you signed up for service.�